HRM 500 Assignment 2: Organizational Structure
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Due
Week 6 and worth 300 points
To
achieve high-quality performance, organizations have to match job requirements
with people. A job analysis is used to acquire detailed information about jobs.
In addition, the job analysis is critical in determining the selection of
qualified candidates, the design of a job, staffing and training needs,
performance appraisals, and compensation.
Write
a six to eight (6-8) page paper in which you:
1.
Analyze
three (3) elements of a job analysis, and discuss its significance to the
hiring and employee development aspects of human resource management.
2.
Describe
the importance of the position analysis and questionnaire (PAQ). Propose two
(2) ways that the results of a PAQ can be used by human resource managers for
work redesign of a customer service job to make it more efficient and to
improve quality.
3.
Develop
two (2) strategies that a human resource professional can use in the selection
of qualified applicants for a customer service position based on the Fleishman
Job Analysis System.
4.
Consider
the job of a customer service representative who handles consumer inquiries for
a company that sells items online and by catalog. Examine two (2) challenges of
designing this job for efficiency. Propose two (2) suggestions for how the job
can be redesigned to make it more efficient.
5.
Propose
three (3) ways the human resource manager can use the information obtained from
a job analysis to measure the performance of the customer service
representatives.
6.
Use
at least three (3) quality academic resources in this assignment. Note:
Wikipedia and other Websites do not qualify as academic resources.
Your
assignment must follow these formatting requirements:
Be typed, double spaced,
using Times New Roman font (size 12), with one-inch margins on all sides;
citations and references must follow APA or school-specific format. Check with
your professor for any additional instructions.
Include a cover page
containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are
not included in the required assignment page length.
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